simply rely on us
Our dedicated Support team helps ensure smooth operations of your managed services.
For our tailored document automation solutions, we also provide first- and second- level software support. We offer fast, professional and comprehensive support services, making sure you can concentrate on your business.
Our Support services include:
- Maintenance and support of Vinna, Laera, Xbound and ScaleHub crowd solutions
- Problem analysis – remote and on site
- Definition of work-arounds if necessary
- Bug tracking and fixing
- Coordination of third-party suppliers
- Retesting and quality assurance
- Deployment and rollout
How to reach
Support services
Support services
E-mail: support@scalehub.com Online: Submit a ticket at support.scalehub.com Phone: +49 (0)30 63499699 Remote: Arrange an interactive remote session
Available Mon.-Fri. 8 a.m. – 6 p.m. CET (Europe)
Available Mon.-Fri. 8 a.m. – 6 p.m. EST (USA)
Individual agreements are available upon request. Service level agreements for resolution and reaction times are defined in individual maintenance agreements.
Available Mon.-Fri. 8 a.m. – 6 p.m. EST (USA)