simply rely on us

Our dedicated Support team helps ensure smooth operations of your managed services.

For our tailored document automation solutions, we also provide first- and second- level software support. We offer fast, professional and comprehensive support services, making sure you can concentrate on your business.

Our Support services include:

  • Maintenance and support of Vinna, Laera, Xbound and ScaleHub crowd solutions
  • Problem analysis – remote and on site
  • Definition of work-arounds if necessary
  • Bug tracking and fixing
  • Coordination of third-party suppliers
  • Retesting and quality assurance
  • Deployment and rollout

How to reach
Support services

E-mail: support@scalehub.com
Online: Submit a ticket at support.scalehub.com
Phone: +49 (0)30 63499699
Remote: Arrange an interactive remote session

Available Mon.-Fri. 8 a.m. – 6 p.m. CET (Europe)
Available Mon.-Fri. 8 a.m. – 6 p.m. EST  (USA)

Individual agreements are available upon request. Service level agreements for resolution and reaction times are defined in individual maintenance agreements.